El proveedor de servicios de traducción lleva aún más lejos la tecnología de IA tras un gratificante año inaugural en el mercado
TORONTO--(BUSINESS WIRE)--Alexa Translations today announced that a suite of new capabilities and enhancements have been integrated into its ground-breaking translation tool, Alexa Translations A.I., to mark the platform’s one-year anniversary.
Estos son algunos de los logros clave:
- Experiencia de usuario (UX) completamente rediseñada
- Potentes opciones de servicio de atención al cliente
- Motor de traducción automática neuronal más rápido y preciso
- Innovador generador y limpiador de memorias de traducción
- A fourth Readers’ Choice Award from Canadian Lawyer
- Nuevas integraciones y complementos
- Incorporación del español
According to a recent report from PwC[1], user experience is increasingly important for those making purchasing decisions. In fact, 72 percent of Canadians feel customer experience is important when choosing between competing options. The same report revealed that the most important aspects of a good user experience are speed, convenience, consistency, and friendliness. These same characteristics drive the ongoing enhancements on Alexa Translations’ platform.
En su primer año, Alexa Translations A.I. permitió que sus clientes ahorraran 15 millones de dólares y 60 000 horas en la traducción de documentos. La eficiencia es uno de los aspectos más valiosos de una buena experiencia de usuario y una de las prioridades de Alexa Translations.
“We completely reimagined our user experience. It was no small feat, but the importance of a positive UX cannot be underestimated, especially for a customer-centric company like Alexa Translations. Helping our clients succeed is really in the DNA of our brand, so it was only natural as the next step in our growth strategy.” says Mark Vecchiarelli, VP of Marketing at Alexa Translations.
The platform will now also be supported by a suite of customer service solutions, including live agents, an interactive chatbot, a robust knowledge base, and a streamlined ticketing system; all of which are in line with Alexa Translations’ award-winning track-record of providing top-tier customer service. Beyond the front-end interactive elements, the platform will also benefit from a completely updated neural machine translations (NMT) technology – the artificial intelligence behind the translations. This new NMT will allow translations to be completed even more accurately and efficiently. Furthermore, Alexa Translations is pleased to announce the platform will be introducing Spanish to its offerings, augmenting its French and English proficiencies.
“El rol y la responsabilidad de la tecnología en nuestros lugares de trabajo sigue aumentando tanto en escala como en alcance a medida que los desarrolladores avanzan hacia nuevas fronteras a diario. En Alexa Translations, el equipo se dedica a ampliar esos límites a fin de garantizar que sus socios puedan contar siempre con la mejor tecnología de traducción para su organización”, afirmó el director general de una de las “Cuatro Grandes” empresas de contabilidad del mundo.
“This year has been monumental for the virtual workplace and with its rapid adoption comes the need for excellent, reliable digital tools that provide an effective yet enjoyable experience. Our team is devoted to providing the best in class translation tool for our clients as we operate in a world that demands timely, superior results,” says Gary Kalaci, CEO of Alexa Translations. “Our team is thrilled with the success of our A.I. platform’s first year in market and we look forward to continuing to evolve and enhance the value our products and services provide to meet the growing needs of Canada’s businesses.”
La plataforma mejorada estará disponible de forma automática para todos los clientes existentes a través de su plan actual. Para obtener más información sobre cómo recibir una prueba de Alexa Translations A.I. o suscribirte a la plataforma, visita https://alexatranslations.com/es/pide-un-demostracion/
Acerca de Alexa Translations
Alexa Translations is a rapidly growing, leading translation service provider that helps the world’s largest and most prestigious legal and financial services sectors with translation solutions that elevate the way they do business. Since 2002, the company has grown its reputation by forging long-term relationships built on trust. Helping clients reach their business goals is the foundation of their success.
Acerca de Alexa Translations A.I.:
Launched in 2019, Alexa Translations A.I. is a best-in-class artificial intelligence (A.I.) machine translation technology from Alexa Translations that is specifically trained for the Canadian legal, securities and financial markets. It delivers complex, industry-specific translations with unprecedented quality and unmatched speed. Alexa Translations A.I. is a powerful tool that integrates seamlessly with Alexa Translations’ suite of services and its clients’ CRM and CAT tool technologies, increasing the speed and efficiency of human translators.
