Le fournisseur de services de traduction repousse les limites de sa technologie d’IA après une première année convaincante sur le marché
TORONTO--(BUSINESS WIRE)--Alexa Translations today announced that a suite of new capabilities and enhancements have been integrated into its ground-breaking translation tool, Alexa Translations A.I., to mark the platform’s one-year anniversary.
Au nombre des principales réalisations figurent :
- Une expérience utilisateur entièrement repensée
- Des solutions de service à la clientèle supérieures
- Un moteur de traduction neuronale plus rapide produisant des résultats d’une plus grande exactitude
- Un outil novateur de création/nettoyage de mémoires de traduction
- A fourth Readers’ Choice Award from Canadian Lawyer!
- Une panoplie de nouvelles fonctionnalités, dont plusieurs modules d’extension
- L’ajout de l’espagnol
Selon un rapport récent de PwC[1], user experience is increasingly important for those making purchasing decisions. In fact, 72 percent of Canadians feel customer experience is important when choosing between competing options. The same report revealed that the most important aspects of a good user experience are speed, convenience, consistency, and friendliness. These same characteristics drive the ongoing enhancements on Alexa Translations’ platform.
Au cours de sa première année seulement, Alexa Translations A.I. a permis à ses clients d’économiser 15 millions de dollars et 60 000 heures de traduction. L’efficience est l’un des aspects les plus précieux d’une expérience utilisateur fructueuse et demeure une priorité pour Alexa Translations.
“We completely reimagined our user experience. It was no small feat, but the importance of a positive UX cannot be underestimated, especially for a customer-centric company like Alexa Translations. Helping our clients succeed is really in the DNA of our brand, so it was only natural as the next step in our growth strategy.” says Mark Vecchiarelli, VP of Marketing at Alexa Translations.
The platform will now also be supported by a suite of customer service solutions, including live agents, an interactive chatbot, a robust knowledge base, and a streamlined ticketing system; all of which are in line with Alexa Translations’ award-winning track-record of providing top-tier customer service. Beyond the front-end interactive elements, the platform will also benefit from a completely updated neural machine translations (NMT) technology – the artificial intelligence behind the translations. This new NMT will allow translations to be completed even more accurately and efficiently. Furthermore, Alexa Translations is pleased to announce the platform will be introducing Spanish to its offerings, augmenting its French and English proficiencies.
« L’envergure et la portée du rôle de la technologie dans nos milieux de travail ne cessent de croître, et les développeurs dépassent chaque jour les limites du possible. Il est clair que l’équipe d’Alexa Translations s’engage à repousser les frontières dans le but de permettre à ses partenaires de profiter de solutions de traduction à la fine pointe de la technologie, » affirme le directeur général d’un cabinet comptable du Big Four.
“This year has been monumental for the virtual workplace and with its rapid adoption comes the need for excellent, reliable digital tools that provide an effective yet enjoyable experience. Our team is devoted to providing the best in class translation tool for our clients as we operate in a world that demands timely, superior results,” says Gary Kalaci, CEO of Alexa Translations. “Our team is thrilled with the success of our A.I. platform’s first year in market and we look forward to continuing to evolve and enhance the value our products and services provide to meet the growing needs of Canada’s businesses.”
Les clients actuels auront automatiquement accès à la plateforme améliorée dans le cadre de leur forfait existant. Pour en savoir plus sur la façon d’accéder à une version d’essai d’Alexa Translations A.I. ou pour vous abonner à la plateforme, rendez-vous au alexatranslations.com/fr/demander-une-demonstration/
Au sujet d’Alexa Translations :
Alexa Translations is a rapidly growing, leading translation service provider that helps the world’s largest and most prestigious legal and financial services sectors with translation solutions that elevate the way they do business. Since 2002, the company has grown its reputation by forging long-term relationships built on trust. Helping clients reach their business goals is the foundation of their success.
À propos d’Alexa Translations A.I. :
Launched in 2019, Alexa Translations A.I. is a best-in-class artificial intelligence (A.I.) machine translation technology from Alexa Translations that is specifically trained for the Canadian legal, securities and financial markets. It delivers complex, industry-specific translations with unprecedented quality and unmatched speed. Alexa Translations A.I. is a powerful tool that integrates seamlessly with Alexa Translations’ suite of services and its clients’ CRM and CAT tool technologies, increasing the speed and efficiency of human translators.
